Shipping and Return Policy
Here at Prime Nutrition we take pride in making sure that each and every customer has a positive experience. Customers can order with confidence and peace-of-mind knowing that your money will never be wasted on a product that is sub-par. If you feel that the results of your supplements are insufficient, please contact us and we will make sure that the situation is remedied quickly and fairly.
We ship Monday through Friday. All orders are shipped USPS Priority or UPS.
Once you have the tracking number please allow time for it to enter the carrier’s system and update.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Prime Nutrition to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
We will accept returns if it is due to damage that is our fault or manufacturer defects within 30 days of original purchase.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.